Terms & Conditions

General

All our properties are non smoking. This includes cigarettes, pipes, cigars, hubbly bubblies and marijuana.

Arrival & Departure

  • Standard check-in time is 2pm on the day of arrival.
  • Check-out time is 10am on the day of departure.
  • We will try to accommodate all other arrival and departure times. If you have any special requests please contact the office on info@capeluxuryresidences.com or via telephone on +27 76 358 8881.
  • To guarantee early arrivals or late departures, an additional fee of a half day’s rental may be charged.
  • Upon check-in, you will be required to produce proof of your credit card as well as identification. An imprint of your credit card will be taken and held for the duration of your stay. This will only be used in the case of damages.
  • ***It is important to note that by agreeing to our terms and conditions, the guest authorises Cape Luxury Residences to utilize their deposit to cover any breakages or damages to the property***

Payment Terms

  • In order to confirm a reservation, a deposit payment of 50% is due within 48 hours of written confirmation of booking.
  • Balance payment of 50% is due 30 days prior to arrival.
  • If a reservation is made 30 days prior to arrival the agent/owner requires the full rental paid with 48 hours of making the reservation.
  • As of 1 May 2020, we charge a once-off per booking fee of up to R495.
  • All tenants will be required to sign a booking contract on arrival.
  • A booking contract will be emailed to all tenant before arrival.
  • Please ensure you have read the full contract before signing the agreement.
  • Please note if payments are not paid within 48hrs of booking the reservation falls away.

Breakage Deposit

  • Breakages deposit . All tenants will be required to deposit a refundable breakages deposit prior to arrival.
  • The breakages deposit are in the sum of anything from R50 000 - R200 000 depending on the villa.
  • The breakages deposit will be returned to you via EFT within 7 days after the rental.
  • If no damages have been found at the villa the full damages will be returned.
  • If damages are found the agent/owners will get quotes for items that that been damaged, these items will then be replaced less your damages.
  • Once the items have been replaced the agent will then EFT the balance of the breakages deposit less the damages items.

Cancellation policy

  • A 50 % non refundable deposit is required to make a booking. If the client cancels the booking a credit will be issued allowing the client to book the same villa at a later stage.
  • Bookings cancelled between 42 & 30 days, forfeit the deposit.
  • Bookings cancelled within 30 days of arrival date forfeit full payment.
  • Please note we charge a booking fee of R495 for every booking.
  • Refunds and waiver of cancellation policies are at the discretion of management and the ability to re-let the property.

Should rules for entry into South Africa change from the time of booking which prevents the guest from travelling to Cape Town due to COVID-19 related restrictions, we will issue an accommodation voucher to the full value of the amount we have received. The voucher can be redeemed for a future stay at the villa it was ORIGINALLY booked at. This is on condition that you notify us within 7 days of the rule change preventing travel to Cape Town.

Should the main guest not be able to travel due to contracting COVID-19 and provides medical proof of this, the CPA applies and the full value of the accommodation received by CLR can be refunded. This would exclude any third party fees and/or commissions. We advise all clients to take out cancellation and medical insurance.

Liability

The Tenant accepts liability for all minors and all visitors to the property. For more information or any queries, please contact us here.

Events Policy

Our Villas are for Accommodation purposes only. We do not act as a hosting venue nor are our properties intended for such use and our full policy on noise contraventions and the rules are available to read here.

Note that all of our properties are in residential areas and loud music or noise after 11pm is not tolerated, by law.

Should you wish to hold a small function, contact us for our terms and conditions, which will have to be agreed to.

Country of Domicile

Please note rules & regulations are governed under the laws of South Africa.

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